Consider the leaders who have been most impactful to your career. Are they approachable, aloof or disengaged? Are you confident in what they expect of you or do you find it difficult to know where you stand with them?
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The solution for this group was to form a Community of Practice. It is designed so you can have a servant leadership training program that is self-sufficient. It begins with a cohort of leaders, who after receiving some initial servant leadership training from the Servant Leadership Institute; commit themselves to learn about and practice servant leadership behaviors.
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In today’s workplace, leadership failures are being exposed through high employee turnover, decreased workplace morale and an overall climate of disengaged employees. Today’s employees understand their worth and rightly demand better treatment at work. If high employee turnover and low employee engagement are an indication, employees have shown that a different leadership approach is needed.
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A call center, at peak times, had an average customer wait time of 8 minutes 15 seconds and a call abandonment rate of 48%. The call center manager repeatedly requested additional staff. The CEO felt the manager was doing a poor job, so the staff was not well trained or motivated. A consultant was hired to “document that the department is mismanaged and the manager is lazy.”
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Every once in a while, I am struck by what a great place I work at. As I walked down the hall recently, I saw a sales VP walking with an accounting person, asking him questions about something the accounting person needed and promising it would be provided by “Monday or sooner if he needed it.”
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The search for meaning and purpose is becoming more apparent in our world. Our news media is certainly full of crisis and chaos but there is also a trend toward showing stories about people simply helping one another. People are searching for meaningful, purpose-driven work.
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Have you got game? The women who attended this year’s Women’s Leadership Day certainly do. Women’s Leadership Day is part of the activities surrounding the LPGA Kia Classic held at the Aviara Golf Club and Resort in Carlsbad, Calif.
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During Our 2018 Servant Leadership Conference, we sat down with featured speaker, Dov Baron, to ask him a few questions on leadership. Dov explains his concept of finding your "Deep Greatness" and the importance of leaders serving first.
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Every organization we speak to expresses the need for trust in its operation. Best-selling author, Stephen M.R. Covey teaches that when trust is low in an organization, everything moves slower and costs more. He also notes that when trust is high, everything moves faster and costs less. Anyone who has ever spent time thinking about the flow of an organization’s business has seen this is action.
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I recently read a wonderful blog about a young mother looking at the sky with her much shorter 3-year-old. She realized she couldn’t see the double rainbow he saw until she scrunched down to her child’s height — then a whole new perspective opened up to her.
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My quest for servant leadership began when I realized my own corporate leaders lacked the ability to embrace their work as their worship. I heard these leaders speak of their faith, but I often witnessed my coworkers get hurt as a result of their actions. Oftentimes, they seemed ignorant about the business application of their faith.
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One thing we all have learned is that change is constant. How we navigate change can determine the type of leader we are. Navigating change has been a topic that my husband David and I have focused on for the last year as we have recently merged our careers to join together in running the family construction management business established by his father over 30 years ago. To many this sounds crazy to live and work together, but for us this was a calling.
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I learned something at a Greenleaf Conference ten years ago that made an impression on me. The conference was held at a big hotel. Out in front there was a bellman who was especially good at welcoming hotel guests as they arrived at the entrance. He had a great smile, greeted everyone cheerfully, and helped guests with their luggage. He answered questions, provided information, and gave directions to the hotel check-in. He made the guest experience very pleasant.
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The Fine Line of Transparency. It’s easy to think you have to be “good,” and always exemplify the best behaviors in the workplace, yet this is not always possible, nor is it useful to others.
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Some people believe servant leadership is about being nice. However, if you seek to influence or lead others, regardless of your place in the organizational chart, you know leadership is often far from pleasant.
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Self. It's a strange word, isn't it? It sounds like it should be all about you. Myself. Self-guided. And yet it also lends itself to another very salient word that’s all about others: selfless.
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It is our honor to share Dov’s message with you on Feb. 19 and 20 as we Shift into Drive and navigate servant leadership together.
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Ken Blanchard planted a seed for Art Barter, he and his employees nurtured it, and it has flourished. The relationship between Ken and Art has flourished as well and Ken continues to contribute to our yearly servant leadership conferences.
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In part I, we introduced three questions followers should answer about their leaders: Do you care about me? Do I trust you? Can you help me? “Yes” answers mean the leader has compassion, character and competence — three keys to succeeding with servant leadership. Now, here are some tips to help get those “yesses.”
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I vividly remember sitting across from my leader some years ago, discussing an error I had made in my work. It was accidental, but I should have caught it and didn’t — and the information needed to be accurate to make a good decision. He asked, "What do you think happens when you make errors like this?” As I experienced a horrible feeling in the pit of my stomach, I replied, “Your trust in me is shaken. Now I need to work to gain your trust back.” He didn’t disagree.
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